This notice describes how Harbourside Stem Delivery (“we”, “our”, “us”) collects and processes information connected to our delivery operations. The company operates from 6 Queen Square, Bristol BS1 4JE, England. Our service is focused on scheduled flower deliveries to restaurants and hospitality venues.
We adhere to the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal information shared with us is handled lawfully, fairly, and transparently.
We collect only data required to plan, confirm, and complete deliveries. This may include:
We do not request payment card information through our website. Online forms capture only contact details and delivery preferences.
Data is used to:
We process data under the lawful basis of “legitimate interest”, as the information is necessary to provide the delivery service requested by our clients.
Contact data is stored securely within password-protected systems located in the United Kingdom. Information relevant to active clients is kept for as long as the account remains open, and for a maximum of twelve months after closure unless regulations require longer retention.
We do not sell or trade client data. Information may be shared only with:
Under UK GDPR, you have the right to access, correct, restrict, or request deletion of your personal data. You may also object to processing based on legitimate interest. Requests can be made via email to [email protected]. We aim to respond within one month.
Our website uses a small number of cookies to remember preferences and to collect anonymous traffic statistics. No advertising tracking or third-party profiling occurs.
We use encryption and access control to protect stored data. Physical records, if any, are kept in locked storage and destroyed securely when no longer required.
We do not transfer client data outside the United Kingdom. Should this ever change, we will ensure adequate safeguards as required by the Information Commissioner’s Office (ICO).
For all data-related questions, please contact:
If you believe your data has been misused, you have the right to lodge a complaint with the Information Commissioner’s Office.
This notice is reviewed regularly and updated when our practices or legal obligations change. Latest update: October 2025.
We use a small set of cookies to remember your choices and to review visits in aggregate. Check details in Cookie Choices, then select how to continue below.